Privacy Policy — DNA Refrigeration Heating & Cooling

This website has no contact form, no account system, and no newsletter, so you cannot submit information to us through this site. The information we hold about you is what you tell us by phone: your name, phone number, and service address, and a description of the problem with your furnace, AC, heat pump, or refrigeration equipment, so our technicians can prepare for the visit.

We also receive some information automatically when you visit our website, in the form of ordinary server and security logs: your IP address, browser type, the pages you view, and the time of your visit. We use this only to keep the site running and to understand which pages people find useful.

We use the details you give us by phone to schedule service, confirm the visit, and follow up after a repair. If you call about a broken AC in the middle of summer, we use your address and phone number to get a technician to your door.

We do not send marketing emails, because we do not collect email addresses through this site and we run no newsletter. We use website log data only to improve the site and make it easier for Fort Collins homeowners to reach us by phone.

This site itself sets no tracking cookies and runs no analytics that identify you. The one exception is the Google Maps embed in the footer of every page, which loads content from Google. When that map loads, Google may set cookies and collect usage data — including your IP address — under Google’s own privacy policy, exactly as if you had visited Google Maps directly.

You can turn off cookies in your browser settings. If you do, the map embed may not load, but you can still call us at (970) 932-2324.

We do not use third-party analytics tools that collect personal information from visitors to this site. The third-party services this site loads are the Google Maps embed described above and the standard hosting and security services that deliver the pages.

This site also includes an inactive RankLocal lead-capture snippet in the page code. There are no forms on this site, so the snippet has nothing to submit and collects nothing from visitors. If a form were ever added, the snippet would send the form data to RankLocal, and this policy would be updated first.

If you pay by card, your payment is processed by the card payment provider we use at the time; we do not store card numbers on this website.

We do not sell your personal information. We share it only when we need to run our business or when the law requires it — for example, your address with the technician dispatched to your home, or payment details with the card processor when you pay by card.

If we are required by law to release information, such as in response to a court order, we will do so. We may also share data if we believe it is necessary to protect the safety of our team or the public.

We keep your information for as long as we need it to serve you and to meet legal and accounting requirements. Service records, for example, help us track past repairs at your address.

When we no longer need your information, we delete it or remove anything that identifies you. If you ask us to delete your data, we will do so unless we are required to keep it by law.

We take reasonable steps to protect your information from loss, misuse, and unauthorized access. Our team is trained to handle customer data carefully.

No method of transmission over the internet is completely secure. While we work hard to protect your data, we cannot guarantee absolute security. If you have concerns, call us and we will discuss how we handle your specific information.

You have the right to ask what personal information we hold about you. You can also request that we correct or delete it.

To exercise any of these rights, call us at (970) 932-2324. We will respond promptly and help you however we can.

Our services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, please call us so we can remove it.

We may update this policy from time to time to reflect changes in our practices or the law. When we do, we will post the new version on this page with a new effective date.

We encourage you to review this page occasionally. If you keep using our website or services after we post changes, that means you accept the updated policy.